| Feature | Dynamics 365 for Customer Service Enterprise Edition ✕ |
|---|---|
| Key questions | |
| Business email Exchange Online mailbox & calendar | — |
| Teams Chat, meetings and channels | — |
| SharePoint & OneDrive Intranet, team sites, file storage | ✓ |
| Office apps Word, Excel, PowerPoint, Outlook | Web & mobile |
| Conditional access Entra ID Premium sign-in policies | — |
| Device management Intune for laptops and phones | — |
| Endpoint protection Microsoft Defender on devices | — |
| Email threat protection Defender for Office 365 | — |
| Data loss prevention Stop sensitive data leaving | — |
| eDiscovery Legal hold and investigations | — |
| Insider risk Detect risky user activity | — |
| Teams Phone Cloud phone system | — |
| Power BI Pro Reports and dashboards | — |
| Windows Enterprise Enterprise edition licence | — |
| Email & collaboration | |
| Forms | ✓ |
| Files & content | |
| Office for the web | ✓ |
| SharePoint & OneDrive | ✓ |
| Office apps | |
| Project | ✓ |
| Business applications (Dynamics 365) | |
| Dynamics 365 (business applications) | ✓ |
Capabilities group Microsoft's service plans into what your users actually get. Switch to Technical detail for the raw service plans.